Frequently Asked Questions
Click the “Add New Card” Button and fill out the credit card form that appears. If you’d like to use the new card on all of your current subscriptions, leave the “Use this card on all of my subscriptions.” box checked. Click “Add Card” button to complete the process.
Select the Credit card check box for the card that you would like to deactivate. Next, click the “Deactivate Selected Card” button and confirm that you’d like to deactivate the card by clicking “Ok” in the notification window. Please note that you can only deactivate a Credit Card when it’s not associated with an active subscription. You’ll need to update any current subscriptions and select a different card prior to deactivation. See the question “Can I change the credit card on my subscription?” for details.
In the Active Subscription area, click the name of the subscription you would like to edit. In the popup box, select the “Change Credit Card” tab. Select your desired credit card and click the “Use Selected Card’ button.
In the Active Subscription area, click the name of the subscription you would like to edit. In the popup box, select the “Cancel Subscription” tab. Fill out the optional “Reason for Cancelation” box and then click the “Cancel Subscription” button. Confirm that you’d like to cancel the subscription by clicking “Ok” in the notification window.
Yes. In the Active Subscription area, click the payment link of the subscription you would like information about. In the popup box, select the print option for your desired invoice. Why can’t I delete the card I’m using on my subscription? You can only deactivate a Credit Card when it’s not associated with an active subscription. You’ll need to update any current subscriptions and select a different card prior to deactivation. See the question “Can I change the credit card on my subscription?” for details.
In the Active Subscription area, click the payment link of the subscription you would like to pay. In the popup box, click the “pay now” link for your desired invoice. Inside of the Payment Invoice Form that appears, you have the option of using an existing card or adding a new card. Make your Credit Card selection and click the “Pay Invoice” button at the bottom of the page.
